Terms and Conditions

Last Updated: 04 November 2021

When you place an order or make a request for goods and services from Sleep.8 Intrinsic (“Sleep 8”, “we”, “us”) you are deemed to have unreservedly agreed to the following Terms and Conditions (“Terms”). Please read them carefully.


  • 1.1 Who we are Sleep 8 is a trading name operated by Sleep.8 Intrinsic, a company registered in England with company no. 14029814. Our address is Palmerston House, 814 Brighton Road, Purley, Surrey, United Kingdom, CR8 2BR. VAT registration number: GB408355694. Sleep 8 reserves the right to change these Terms from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website and your continued use of the website constitutes your agreement to be bound by the prevailing Terms. You will be requested to read and accept these Terms every time you place an order. For this reason we encourage you to review them whenever you use this website to ensure that you are familiar with the latest Terms. We also recommend to all our customers to print and retain a copy of the Terms for future reference. Please note that nothing contained in these Terms in any way affects your statutory rights.

  • 1.2 How to contact us We have tried to make these Terms easy to understand but we do understand that you may have questions about some sections when you read them. Our staff are here to help and will be more than happy to assist you with any query you may have. Before you place an order, if you have any questions relating to these Terms please contact us by e-mail at or call us on 01708 947486 between 9am – 6pm Monday to Friday.

  • 1.3 How we may contact you If we have to contact you, we will do so by telephone or by writing to you at the email address you provided to us in your order.


  • 2.1 These Terms apply to all your purchases of goods and/or services from any of the Sleep 8 stores located in the United Kingdom or purchases of goods and/or services through our website at

  • 2.3 Each order or acceptance of a quotation for goods and/or services by you from Sleep 8 shall be deemed to be an offer to buy the goods and/or services subject to these Terms.

  • 2.4 No order placed by you shall be deemed to be accepted by us until a written acknowledgement of order (order confirmation) is issued by us. Please note when we use the words “writing” or “written” in these Terms, this includes emails.

  • 2.5 We reserve the right to change these Terms from time to time. You are expected to check these Terms regularly and to take notice of any changes made, as they are binding on each sale of goods or services. Some of the provisions contained in these Terms may also be added to or superseded by provisions or notices published elsewhere on our website.

  • 2.6 Nothing said by any of the Sleep 8’s members of staff should be understood as a variation of these Terms. Any changes to these Terms shall only be effective if accepted in writing by us.


  • 3.1 Please note when purchasing goods online, the shopping experience from buying in-store, is very different. In particular you should note that:

  • 3.1.1 When ordering goods from our website you should be aware that due to the constraints of digital reproduction on different web browsers, we cannot guarantee that the colour, texture or finish of the product on screen will be identical to the goods purchased by you.

  • 3.1.2 The sizes and shapes of the goods will differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose. Our responsibility is limited to providing the dimensions and measurements of the goods and we will not accept any return, refund or exchange requests for any error made by you in ordering the goods. If the measurements/dimensions published in our website or in-store brochure is wrong, we shall offer replacement goods.

  • 3.2 All goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any amount paid to us in respect of those goods.

  • 3.3 We may need to update product/goods information on the website due to design developments. We reserve the right to amend the design and specification of products at any time without notice. You should be aware that goods advertised on our website will always be supplied to their most recent description and specifications. You are therefore advised to read the current furniture specifications on the website and should not assume standard sizes are as they were on any previous goods order.


  • 4.1 To place an order with us you must:

  • 4.1.1 Provide the information we require such as name, payment details, delivery address, email address and phone number;

  • 4.1.2 Be over the age of 18; and

  • 4.1.3 Be purchasing goods to be delivered in the UK.

  • 4.2 You must provide true, accurate, current and complete personal information when ordering and should not impersonate another person. You should not use any false name or any name that you are not authorised to use

  • 4.3 We take payment in full at the time you place your order. Taking payment does not mean that we have accepted your order and if we are unable to accept your order, we will refund your payment.

  • 4.4 When you order through our website, it is your responsibility to check all details of the goods (items colours, texture, measurements etc.) in your basket. In pressing the checkout button, you agree that the order and the specifications and options that you have chosen are correct.

  • 4.5 When placing an order, it is your responsibility to check when products will be available for delivery and if the timetable accords to your needs.

  • 4.6 Once you order from us, you will receive an email confirming the details of your order, this is the order confirmation. At this point, a legally binding contract will be in place between you and us.

  • 4.7 It is your responsibility to check the order confirmation and notify us immediately by telephone or email (our contact details are provided above) of any errors. We will use our reasonable efforts to promptly respond by telephone or email to any queries that you raise.


  • 5.1 We will advise of a delivery date to fit with the requirements on the order confirmation. Usually within a timeframe of 6 to 8 weeks from the order confirmation date the goods arrive to our warehouse. If this does not suit you, you must advise us within 48 hours of receiving the order confirmation by contacting us on 01708 947486 or by email at

  • 5.2 Please note that we shall require 7 to 10 days to arrange delivery once the estimated timeframe of 6 to 8 weeks is completed and the goods arrived our warehouse. Please note that once an order is confirmed, you will be contacted by our delivery partner to select a convenient delivery date for any larger items such as beds, mattresses, or furniture. For accessories, bed linen and bedding, you’ll be contacted by DPD, who will advise you of the expected delivery date.

  • 5.3 We are not responsible for delays outside our control. If the supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

  • 5.4 By ordering from us, you accept that due to unforeseen reasons, we may have to occasionally change the delivery date and you accept that you will not raise any claim as a result of delay due to unforeseen reasons.

  • 5.5 We will arrange to deliver your goods to the address you gave us at the time you placed your order, which will also be confirmed in the order confirmation.

  • 5.6 Delivery costs will be set out in the order process.

  • 5.7 Our standard delivery fee is for delivery within London and 20 miles from purchased Sleep.8 store. We can provide a quote for deliveries outside of the 20-mile radius. Please contact us on 01708 947486 or by email at for a quote. We can also provide quote for delivery to Scotland and Wales and for Channel Islands.

  • 5.8 For orders containing more than one item, the delivery fee charged is for the single largest item in the order. Our delivery rates include two-person delivery. The majority of our furniture comes fully assembled, except for beds, which require simple assembly. We are able to offer assembly service. Where assembly service has been requested from us, it is your responsibility to provide somewhere for a delivery vehicle to park for the duration of the in-home assembly at your cost, which can be up to 2 hours per item.

  • 5.9 We will deliver the goods to the delivery address as specified in the order confirmation unless an alternative place and time has been requested from you in writing 48 hours prior to the delivery date. The goods will be at your risk and your responsibility from the time of delivery.

  • 5.10 We will only deliver to ground floor residences, or to the first floor where access is adequate and easy, or to higher floors where there is an appropriate sized and working lift. If delivery is required to higher floors and there is no lift or the lift is not big enough to take the items, we will deliver to ground floor only and ask that you get help in taking the products upstairs.

  • 5.11 It is the customers responsibility solely to ensure the dimensions of the purchased product will fit into the room requested and without access issues. Please check before purchasing an item that it can be delivered into the room you wish. We will not be responsible if your order does not fit into the building or room of choice. It is strictly your responsibility to measure the doors, hallways, staircases, and rooms to ensure the goods ordered can be delivered having regard to its dimensions. You must ensure it is safe for the goods to be delivered to the relevant room in your house. Should windows or doors need to be removed or any alterations (including dismantling existing furniture) are required to allow access, it is your responsibility to arrange this at your own cost and your own risk prior to delivery of the goods.

  • 5.12 When possible the goods will be delivered to the relevant rooms but should access prove in anyway difficult, or our delivery partners are concerned for their health and safety, delivery to the relevant rooms will not be made. It will then be your responsibility to arrange delivery of the goods to the required rooms. We will not accept any cancellation or refund requests due to any reasons stated under Terms 5.11 and 5.12.If an item cannot be delivered due to reasons stated in Term 5.11 and this Term 5.12, it will be returned to our warehouse and a delivery return fee of £100 and storage fee of £50 per week (this is subject to change depending on the size and delicate nature of the product in question) will be charged.

  • 5.13 We will not accept liability for any damage caused to the goods or to any premises as a consequence of delivering to a location where access is restricted as ensuring there is sufficient and adequate access for installation of the goods is strictly your responsibility.

  • 5.13 You may incur additional charges to cover delivery, storage and insurance of goods (which will be confirmed by us case by case basis) if:

  • 5.13.1 no one is available at your address to take delivery during the agreed delivery window (although we will contact you using the details you provided for further instructions);

  • 5.13.2 there is no safe and/or adequate means of access to the place of delivery or we are otherwise unable to deliver because of the limits on delivery listed above; or

  • 5.13.3 you cancel the delivery 96 hours before the delivery date and want to rearrange delivery.

  • 5.14 You will be asked to check the goods where the drivers have been able to leave them and sign the delivery note. We cannot be held responsible for any damage occurring after delivery has been made whether as a result of you moving the goods into another room or otherwise.

  • 5.15 It is your responsibility to inspect the goods immediately upon receipt and to sign the delivery note acknowledging that the goods have been received complete and in good condition. If a third party is checking on behalf of you, you warrant that they have your full authority to sign for the goods and to add comments on the delivery note or to confirm that the goods have arrived in good condition.

  • 5.16 It is your responsibility to inspect the goods immediately upon receipt and to sign the delivery note acknowledging that the goods have been received complete and in good condition. If a third party is checking on behalf of you, you warrant that they have your full authority to sign for the goods and to add comments on the delivery note or to confirm that the goods have arrived in good condition.

  • 5.17 Where the goods form part of one order and are to be delivered in instalments, each delivery shall constitute a separate contract and failure by us to deliver any one or more of the instalments in accordance with these Terms or any claim by you in respect of any one or more instalments shall not entitle you to treat the contract as a whole as repudiated.

  • 5.18 For bespoke goods, we will notify you of the estimated delivery date. The estimated manufacture/production date for the goods will be notified to you during the order process. Given the bespoke nature of the goods, you have agreed that any such date shall be an estimate and time shall not be of the essence in our contract with you.


  • 6.1 The price of the goods (which includes VAT) shall be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the goods advised to you is correct. VAT shall be charged at the prevailing rate. If the rate of VAT changes between your order date and the date we supply the goods, we will adjust the rate of VAT that you pay, unless you have already paid for the goods in full before the change in the rate of VAT takes effect.

  • 6.2 The price of any goods is the price in place at the date and time of your order. The price may increase or decrease at a later date but this will not affect your order subject to 6.4 below. At the time of order, your payment will secure the current price of the goods you order only.

  • 6.3 Prices displayed in our website are for online purchases only, and are not guaranteed for sales through any other method.

  • 6.4 We will normally check our prices regularly as part of our advertising and dispatch procedures. Despite our best efforts, some of the goods listed on our website may be incorrectly priced. If there has been a pricing error, we will contact you upon receipt of your order to inform you and seek your approval to either proceed or withdraw. Should you wish to proceed we will send you another order confirmation with the correct price. If you do not wish to proceed with the correct price, we will, refund you any sums you have paid.

  • 6.5 We accept payment through the methods set out in our order process and only in UK Pounds Sterling (GBP).

  • 6.6 Any prices shown in our website or a printed material (except for errors/emissions) are correct at time of advertisement but are subject to change without any prior notice.

  • 6.7 We may offer promotional discount codes from time to time which you can use for your order. We retain the right to withdraw or cancel a discount or promotion at any time.

  • 6.8 Ownership of the goods will only pass to you when we receive payment in full of all sums due for the goods, including delivery charges or any other charges applicable. For bespoke goods, the ownership will pass to you upon delivery.


  • 7.1 We work to tight timescales with our supply chain but we do give you opportunities to change/amend your order and set out the relevant timescales below. If you have made a mistake in your order, you must contact us as soon as reasonably practicable and in any event within 48 hours of placing the order, at which point, we will correct the mistake if we able to. You shall at all times ensure that the terms of any order as shown in the order confirmation and any applicable specification are complete and accurate. The deposit of 30% when paid to process the made to order / Bespoke order is non-refundable if you cancel your order after 48hrs.

  • 7.2 For online purchases from our website, if you are unhappy with your purchase you can return your order by notifying us in writing at anytime from placing the order up to the expiry of 14 working days starting the day after the date the goods are delivered. We will provide a full refund for the purchase price of the goods, but not any delivery, storage, or assembly charges.

  • 7.3 Should you cancel your order in accordance with the provisions of clauses 7.2 once it has been delivered, we will collect such goods. The cost of returning any items is your responsibility. If you are entitled to cancel your order, you must contact us to arrange returns. Returns which have not been arranged with us will be refused.

  • 7.4 We will charge a collection cost for the goods that you return as per 7.2 and 7.3 above. The collection cost will depend on the nature of the goods and where and when it is to be collected from. This cost will be notified to you in advance. In any event, the goods will remain your responsibility until we collect the goods.

  • 7.5 Any collection will be from the delivery address stated in the order confirmation unless we agree otherwise, and we will agree with you a suitable day for collection. If you are not going to be available for collection yourself, you must notify us in advance of a nominated adult who will be present for the collection. You must ensure that on the day of collection the access to the goods is clear and free from obstruction. If you or a nominated adult are not available or the access is not clear and free of obstruction then we will not collect the goods. Should windows or doors need to be removed to allow access, it is your responsibility to arrange this at your own cost and your own risk. We do not accept any responsibility for damage to your property during collection other than damage due to our negligence when our liability is limited to the repair of that damage with no element of betterment.

  • 7.6 Goods must be returned in their original packaging and unused condition. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of handling or damage by you.

  • 7.7 Any refunds are processed using the method you used for payment within 14 days of your return of the products (or from when you provide us with evidence that you have returned your order) subject to 7.8 below.

  • 7.8 Please note that a refund will only take place after the goods have been returned, inspected by our returns department and deemed to be in a perfect condition to resell. We will not accept the return if packaging is harmed.

  • 7.9 The return provisions above not apply to any goods:

  • 7.9.1 you have purchased from our store;

  • 7.9.2 are bespoke and/or made to your specification. Please note that the majority of our goods are stock items unless they have been identified as bespoke and/or handmade to your specification. To reiterate, please be aware that your order of the goods that are bespoke and handmade to your specification can only be cancelled within 48 hours following the order confirmation. If you do not raise your request within 48 hours following the order confirmation, you will not have a right to cancel or return the goods following unless the goods delivered to you are faulty or defective. Please carefully consider these Terms before placing your order with us; The deposit of 30% when paid to process the made to order / Bespoke order is non-refundable if you cancel your order after 48hrs.

  • 7.9.3 which for hygiene and safety reasons we cannot accept including the return of certain items which have been opened (including but not limited to our mattresses, pillows, linen, mattress protectors and other soft items) unless these are faulty or defective.

  • 7.10 We reserve the right to cancel an order and terminate our contract with you if:

  • 7.10.1 we do not have the stock to fulfil an order,

  • 7.10.2 we are unable to deliver your order,

  • 7.10.3 your payment was not authorised,

  • 7.10.4 the goods contained in your confirmation were incorrectly described or priced on the website,

  • 7.10.5 you have not complied with these Terms, or

  • 7.10.6 there is some other reason which means we need to cancel the order.

  • 7.11 If the order is cancelled by us, we shall aim to notify you as soon as possible. We shall reimburse you in full if we were to cancel under Terms 7.10.1 or 7.10.4. We shall reimburse you in full if we were to cancel under Term 7.10.2 or Term 7.10.6 and the reason for the cancellation was wholly or substantially our fault.


  • 8.1 We offer a warranty where goods are found to be faulty or defective, We will replace such goods free of charge within the warranty period (as described below), subject to the following conditions, relevant lead time(s) and stock availability.

  • 8.2 We warrant that all goods will be suitable for normal residential use for the warranty periods as follows:

  • 8.2.1 Beds 10 years,

  • 8.2.2 UK mattresses: Natural 5000 Pillow Top, Natural 8000, Natural 4000, Tranquil 3000 Pillow Top, Monaco 1500 Pocket Pillow Top, Paris Pillow Top, Ozone 2000, Ozone 3000 Pillow Top, Platinum Memory Foam and Hard Rock: 2 years,

  • 8.2.3 All other mattresses: 10 years,

  • 8.2.4 Gadgets 1 year,

  • 8.2.5 Massage chair 5 years,

  • 8.2.6 Malaga sofa collection 2 years,

  • 8.2.7 All other sofas, sofa beds, chairs, bedside tables, dressers, and chest of drawers 5 years,

  • 8.2.8 Ergomotion beds 10 years limited warranty,

  • 8.2.9 Isense mattress 10 years limited warranty.

  • The warranty period commences upon the date of delivery of the goods unless otherwise specified.

  • 8.3 The warranty is limited to defects due to faulty design, materials and workmanship. It excludes damage to fabrics, or other surfaces arising from normal wear and tear, misuse or neglect or where damage has occurred due to events outside of our control, including but not limited to flooding or changes to the condition of your property.

  • 8.4 Where goods develop a fault within the applicable warranty period, you should notify us in writing immediately upon the defect becoming apparent with full details, including the model, the date purchased and photographs of the defect/fault. We may request to inspect the goods before confirming that the goods can be returned. If the fault or defect is covered under the warranty we will, at our sole discretion, arrange for goods to be repaired or replaced., This will not affect your statutory rights.

  • 8.5 Unless we specifically confirm otherwise in writing before an order is placed, we do not warrant that any goods are suitable for commercial or industrial use, or for business use.. If you wish to put the goods to non-residential use, please make prior enquiry and we may be able to cater for your needs by having the goods made bespoken to your specification. A suitable warranty will then be offered against use of such goods.

  • 8.6 No warranty shall apply to any goods purchased from our clearance section or to ex-display items.


  • 9.1 The goods sold by us are provided for private domestic and your use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of our website or for any goods or services purchased from us.

  • 9.2 We have taken measure to prevent e-commerce fraud to ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the unlikely event of a breach in our secure computer servers.

  • 9.3 We will not be liable to you for any loss of content or material uploaded or transmitted through our website.

  • 9.4 You accept that our total aggregate liability to you will not exceed the price paid and received by us for the goods and/or services and any other charges relating solely to the goods and/or services.

  • 9.5 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the conditions for:

  • 9.5.1 Any economic or consequential losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings); or

  • 9.5.2 9.5.2Any loss of goodwill or reputation; or

  • 9.5.3 Any special, consequential or indirect losses suffered or incurred by you or any other party, including but not limited to, loss of revenue, profit, savings, goodwill, business opportunity or injury to reputation.

  • 9.6 We do not accept any responsibility for any losses due to a failure to deliver and install goods and supply services within the agreed timescales, where we have made reasonable efforts to do so. This would also apply in cases where the goods are found to be faulty or damaged or any similar reason or where we attempt to make delivery on an agreed day regardless of whether this is outside of the expected delivery window, and in circumstances where the goods or services are unavailable but a suitable alternative has been offered.

  • 9.7 We do not accept liability for any errors and omissions and reserve the right to change information, prices, specifications and descriptions of listed goods and services.

  • 9.8 We will not be liable for any defects in the goods caused by any act, neglect or default by you or any third party.

  • 9.9 This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights as provided in these Terms.

  • 9.10 Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


  • 11.1 Once you have requested a quote from us for the manufacture of bespoke or handmade goods for you, we will contact you to discuss product specifications

  • 11.2 It is your responsibility to inform us if there is any error or oversight in the specifications provided in your order confirmation for the bespoke goods. It is therefore essential that you check these carefully. We will not accept liability for producing goods that fail to meet your requirements if the error or oversight was yours at the time you confirmed the order for the bespoke goods.

  • 11.3 In any case where specifications are not fully clarified, interpretation will be at the discretion of our production department and no liability for differences of interpretation will fall to us.

  • 11.4 A contract is not formed until you receive notification of the cost of the goods accompanied by clarification of the product specifications; we will not begin to manufacture the goods unless you authorise to do so on these terms.

  • 11.5 A deposit of 30% of the total cost of the goods specified will be required before manufacture of the bespoke goods commences. You have a right to cancel your bespoke goods order within 48 hours following your order confirmation and we will refund your deposit payment back. If you fail to inform us to cancel/change your bespoke goods order within 48 hours following your order, the deposit payment will not be refunded.

  • 11.6 As per the above Terms regarding delivery for goods, we will deliver the bespoke goods to the delivery address specified in the order confirmation, unless an alternative entrance has been identified and agreed by us prior to the delivery date. You must check the dimensions of the premises against the dimensions of the goods. We will not accept liability for any damage caused to the goods, the premises and/or the property as a consequence of delivering to a location where access is restricted. Bespoke goods that do not fit properly, or at all, cannot be returned.

  • 11.7 The bespoke goods will be produced at your request. We cannot guarantee or hold any responsibility for bespoke goods manufactured to your specifications are fit for any specified purpose. You must ensure that the dimensions and designs provided to us are correct for the purpose you require. In placing a bespoke goods order you accept that we cannot be held responsible for any design faults arising.

  • 11.8 We are not liable for any design copyright infringements which may result from manufacturing bespoke designs supplied by you. It is the your responsibility to ensure they are complying fully with current copyright laws and that you are not using the designs of other parties without first obtaining permission to do so.

  • 11.9 Bespoke goods made to your specification are usually delivered within a timeframe of 12 to 14 depending on the complexity of the order. As with standard goods orders we will advise of a delivery date to fit with the requirements on the order confirmation. If this does not suit you, you must advise within 48 hours following the date of the order confirmation.

  • 11.10 For bespoke goods we will offer a refund only if we deem the goods to be faulty or damaged and where it is covered under our warranty. We will not be able to refund any cancelled orders for such goods once we have placed a confirmed purchase order with our supplier.


  • 12.1 Personal data provided to us will be processed and used in accordance with our Privacy Policy, which is a part of these Terms. Please read our Privacy Policy carefully before proceeding. Our Privacy Policy is available on our website.


  • 13.1 We shall have no liability to you for any delay in the delivery of goods ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, disease, epidemic, pandemic, war, flood, fire, labour disputes, strikes, lock- outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.


  • 14.1 These Terms govern our relationship with you. You confirm that you agree to accept these Terms by purchasing goods or services from us and the Terms constitute the entire agreement between us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter. Your statutory rights are not affected.


  • 15.1 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.


  • 16.1 A party who is not a party to this contract for the provision of goods and/or services in accordance with these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms.


  • 17.1 These Terms shall be governed by and construed in accordance with the laws of England and you irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms

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