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Store Manager (Full Time)

Website Sleep.8 UK

Bed, bedding and sleep aid specialists

Reporting to: Area Manager

Overall Purpose of Role:
Manages and coordinates the daily operations of the store and the daily activities of the
team engaged in promoting and selling products to ensure customer satisfaction. Maximises
sales by building high performing teams, enhancing Sleep.8’s brand image in the market, and
ensuring a consistent superior customer experience. Develops new customer relationships
and interacts with existing customers to increase sales. Builds strong relationships within
Sleep.8 HQ and Area Manager.

Key Responsibilities:
⁃ Meet individual store goals
⁃ Drive and meet KPI goals (UPT and ATV)
– Maintain knowledge about Sleep.8 products and services
⁃ Deliver consistent increases in sales performance
⁃ Responsible for training all staff and maintaining
⁃ Represent the brand by initiating new sales opportunities
⁃ Review traffic patterns and SPH (sales per hour) to appropriately complete

⁃ Ensure maximum efficiency of staff by implementing training programs
where needed together with area manager
⁃ Lead new hire process after “new hire request form” is approved by Area
Manager. Continuously recruit and interview new candidates. Seek final new
hire approval by Area Manager and HR.⁃ Resolve performance related issues and conduct performance reviews
– Verify and approve associate’s work time for payroll process, assuring
accurate time is recorded.

⁃ Participate in weekly conference calls with area manager to review sales
results, buying trends, best sellers, worst sellers, deficiencies, how to
maximise sales, planning etc.
⁃ Conduct regular staff meetings for the purpose of discussing selling skills,
performance and improvements.
⁃ Diffuse customer service concerns.
– Ensure entire team communicates to clients that have purchased, as well as
potential new clients through quotations.
– Drive communication within team and ensure MOST folder is always up to
date per staff member, in order to track communication with customers.

⁃ Merchandise store as directed by Sleep.8 visual guidelines.
⁃ Review sales by product line and partner with Senior Commercial Manager
and Area Manager to maximise sales.
⁃ Maintain shopfloor to the set Sleep.8 standard, follow and lead the Sleep.8
visual principles at all times.
⁃ Ensure all stock is in good condition and well maintained.
⁃ Be reactive to trends and implement change when needed, report changes
to Senior Commerial Manager and Area Manager.
– For floor changes partner with Senior Commercial Manager and Area
– Keep VM binder updated and accessible to all team members.

⁃ Open and close store
– Fill out banking file daily, email to accountant end of day
⁃ Maintain filing system for receipts for all items sold. Ensure cash registers
and money intake balance daily.
– Ensure name capture is attempted at every transaction.
– Ensure proper maintenance of all equipment in store
– Supervise orders put through on order system “Moysklad” are accurate and
follow order through until client receives order.
– Maintain proper housekeeping standards.
Loss prevention
– Control shrinkage through loss prevention awareness training of staff
– Monitor shipments, transfers and price changes for accuracy.
– Ensure accurate reconciliation of registers
– Work with Area Manager and Operations Manager for conduct internal
– Plan, conduct and organise store for inventory on a seasonal or needed

The above description is intended to give a breakdown of the role and the
level of work being performed by people assigned this position. They are not
intended to be a list of all responsibilities, skills and duties required.

Salary: £31,000 per annum

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