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Sales Associate (Full Time)

Website Sleep.8 UK

Overall Purpose of Role:
Provide a positive customer experience based on Sleep.8 Values. Develop new customer
relationships and interact with existing customers to increase sales. Build strong
partnerships with co-workers and store management.

Key Responsibilities:
– Contribute to the attainment sales goals.
– Convey the importance of the Sleep.8 customer experience.
– Enforce excellent customer service through quotations, customer approach
and relationship development.
– Coordinate and seek assistance from the Store Manager or Assistant Store
Manager in closing a sale or suggesting a special order.
– Promptly and efficiently process all basic sales transaction through Moysklad
– Attempt name capture at every transaction.
– Actively participate in staff meetings for the purpose of discussing steps of
the sale, policy implementation or changes etc. and to encourage an exchange
of information and ideas.
– Diffuse customer service concerns and defer escalated issues to store or
assistant store manager.

– Participate in the merchandising of the store in order to acquire the skills
necessary to work independently.
– Merchandise store as directed by Sleep.8 visual guidelines, accordingly with
the Sleep.8 visual principles.
– Implement correct usage of signage.
– Ensure all stock is well maintained and in good condition.

– Follow policies and procedures as defined in handbook and communicated
by HR.
– Assist in the orientation and training of new associates
– Present a professional appearance in accordance with established dress

– Ensure name capture is attempted at every transaction.
– Ensure price changes are changed and in a timely manner.
– Notify manager of damages and partner with manager for stock issues.
– Maintain proper housekeeping standards.
Maintain a secure and hazard free environment.

Customer Service
– Coordinate and seek assistance from the Store Manager and Assistant
Manager in closing a sale or a special order if necessary.
– Explain Sleep.8’s after sales service philosophy.
– Build and maintain clientele through updated and organised MOST folder.
– Promptly and efficiently process all basic sales transactions through
– Maintain an awareness of the competitive environment.

Loss Prevention
– Promptly report shoplifters and stay vigilant.
– Control shrinkage through loss prevention awareness.
– Participate in store inventory on seasonal or as needed basis.

The above description is intended to give a breakdown of the role and the
level of work being performed by people assigned this position. They are not
intended to be a list of all responsibilities, skills and duties required.

Salary: £20K per annum

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